Privacy Policy for Plenty Valley Martial Arts
Effective Date: 03 January 2025
At Plenty Valley Martial Arts (“we”, “our”, “us”), we value the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including registration, membership, classes, and related activities.
1. Information We Collect
We may collect the following types of information:
Personal Identification Information:
When you sign up for a membership, register for classes, or participate in events, we may collect personal details such as your full name, date of birth, address, phone number, email address, emergency contact information, and medical history (if relevant to your participation).
Payment Information
To process payments for memberships, classes, events, and merchandise, we may collect payment details, including credit/debit card information or bank account details. Payments are processed securely through third-party payment providers.
Health and Safety Information:
We may collect health information to ensure your safety during training, particularly if you have any medical conditions, injuries, or other factors that may affect your participation.
Class Attendance and Participation Data:
We may collect information about your attendance, participation in specific classes, events, or tournaments, and progress in training programs.
Photographs/Videos:
From time to time, we may take photos or videos during classes or events. These may be used for marketing, promotional purposes, or on our website/social media. If you prefer not to appear in any photographs or videos, please inform us in advance.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide you with the services you have requested, such as processing your membership, registering for classes, and providing updates or notifications about upcoming classes and events.
- To manage your health and safety, including ensuring your participation in activities is appropriate and safe.
- To process payments for services and memberships.
- To communicate with you regarding class schedules, changes to your membership, and any other relevant updates.
- To send marketing materials, newsletters, and promotions (with your consent, or where permitted by law).
- To improve our services, including evaluating the effectiveness of our classes, events, and overall customer experience.
3. How We Protect Your Information
We take your privacy and security seriously and employ reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, and restricted access to sensitive data.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
Service Providers:
We may share your information with trusted third-party service providers who assist us in running our club, such as payment processors, email marketing services, or IT service providers. These providers are required to maintain the confidentiality of your information and may only use it for the purposes for which we engage them.
Legal Compliance:
We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
Emergency Situations:
In the event of an emergency (e.g., injury during a class), we may share relevant information (such as your emergency contact or medical history) with medical personnel to ensure your safety and well-being.
5. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, we will securely delete or anonymize your data.
6. Your Rights and Choices
You have the following rights with respect to your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information we have about you.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the email or contacting us directly.
To exercise any of these rights, please contact us at info@pvma.com.au or call 0407 544 500.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Plenty Valley Martial Arts
0407544500
info@pvma.com.au